Warranty Terms

Effective Date: 01.12.2024

1. Legal Warranty Overview

All products sold via the websites www.zigbuy.com, www.zigbuy.de and www.zigbuy.pl are covered by a 2-year warranty, in accordance with local law.

2. Warranty Coverage

If a product is found to have a defect covered under warranty, Zigbuy will offer the following remedies:

  • Repair or Replacement: We will strive to repair or replace the defective item free of charge within a reasonable timeframe, depending on parts and stock availability as well as the nature and complexity of the issue.
  • Refund or Price Reduction: If a repair or replacement is not feasible within a reasonable time, Zigbuy may offer a full or partial refund of the purchase price.

3. Conditions for Warranty Coverage

You can submit warranty claims if the product has a defect, i.e. it is inconsistent with the contract concluded.

Certain situations are not covered under warranty, including but not limited to:

  1. Improper Use: Failure to use the product according to the manufacturer’s instructions or intended use.
  2. Incorrect Installation: Damage resulting from incorrect installation or assembly.
  3. Physical Damage: Damage caused by accidents, misuse, or abuse (e.g., dropping the product, exposure to liquids, etc.).
  4. Normal Wear and Tear: Gradual deterioration due to regular use, including scratches, scuffs, or wear on moving parts.
  5. Use with Unauthorized Accessories: Issues arising from using accessories that are incompatible or not authorized by the manufacturer or Zigbuy.
  6. Unauthorized Modifications or Repairs: Any repairs or modifications made by the customer, third parties, or unauthorized service providers.
  7. Unauthorized Software or Firmware Installations and Updates: Problems caused by software not installed by Zigbuy, unauthorized software installations, or unauthorized firmware updates.
  8. Consumable Parts: Parts that naturally degrade over time, such as batteries, unless the issue is due to a defect in materials or workmanship.
  9. Free Products and Samples: Gifts and samples provided free of charge are not covered by this warranty.
  10. Warranty Expiration: The warranty applies for 2 years from the date of delivery; expired items are not covered.

4. Warranty Claim Process

  1. File a Claim: To initiate a warranty claim, contact Zigbuy via the contact form on our website or by emailing support@zigbuy.com. Please provide:

    • Order Number: Located in your account on our website or on your invoice.
    • Description of Issue: A clear description of the problem.
    • Photos/Videos: Photos and/or videos showing the defect.

  2. Claim Review: Zigbuy will review the claim within 2-5 business days. If the claim is covered under warranty, we will provide instructions for returning the item.

  3. Return Instructions: Depending on the situation:

    • Zigbuy will provide a prepaid return label for the customer to send the defective product back, or
    • Zigbuy will provide a return address and instructions, and the customer needs to arrange return shipping. Shipping costs will be covered by Zigbuy if the defect falls under warranty.

  4. Inspection and Resolution: Once received, we will inspect the product and defect. If confirmed as a warranty issue:

    • Repair or Replacement: Zigbuy will repair or replace the item free of charge within a reasonable timeframe.
    • Refund: If repair or replacement is not feasible within a reasonable timeframe, we may issue a partial or full refund via the original payment method.

  5. Completion and Follow-Up: Customers will be informed via email once the warranty service is completed. Repaired or replaced items will be returned, or a refund will be initiated if applicable.

  6. Warranty Renewal: If a product is repaired or replaced due to a defect within the original warranty period, the 2-year warranty will restart from the date of replacement or repair.

5. Repairs Not Covered By Warranty

If a defect is not covered by warranty and the customer wishes to have the item repaired, Zigbuy will provide a repair quote. In such cases, the customer is responsible for shipping charges to and from Zigbuy or any third party involved in the process.

6. Legal Notice

The above rules do not limit customers' rights under applicable law.

7. Contact Information

For questions regarding this warranty policy or to file a warranty claim, please use our contact form on the Zigbuy website or reach out via email at support@zigbuy.com.